NexGen Simulation doesn't have a faceless support ticket system, a software downloads page, or a self serve knowledge base.
We're a relationships first company and the last thing you need when you have a problem with a major asset like a simulator, is to have to try and fix it yourself, or be forced to argue with an untrained agent in a subcontracted tech support center.
If there's anything wrong with your NexGen Simulation products we encourage you to call us right away at +1 (928) 277-4062. We fully stand behind everything we make, even if you purchased it second hand. Our office is open Monday through Friday 8:00am to 4:30pm Arizona time.
Why have this support page at all? So you know we're committed to you. Often people look for a heading like "service and support" when they're having problems with a product, and we want to be sure anyone who has a NexGen product knows that we're here to help.